Leading the way in lighting innovation
Lutron Electronics is a global pioneer in the design and manufacture of lighting control and window treatment systems. Known for quality, innovation and longevity, Lutron offers solutions that bring comfort, efficiency and style into homes and commercial spaces. As a Lutron Platinum Dealer, New Wave AV stands among the most trusted names in the UK for Lutron solutions. This prestigious designation reflects our enormous expertise, commitment to excellence and ongoing partnership with one of the industry’s leading manufacturers.
As a Lutron Platinum Dealer, we have a direct relationship with the manufacturer and are required to meet specific criteria that demonstrate high standards of product knowledge, design capability and client care. This partnership gives us access to the latest training, exclusive technologies and direct support from Lutron, allowing us to offer an elevated experience from consultation through to installation.
Why working with experts matters
Achieving Platinum Dealer status is not simply a matter of sales volume. It represents years of dedicated training, technical expertise and proven project delivery. Our team undergoes continuous, certified training from Lutron to ensure we remain at the forefront of system capabilities and innovations. Clients working with us gain the reassurance of specialist knowledge that can only come from advanced, manufacturer-backed instruction.
Our extensive training ensures we are fully equipped to specify, configure and commission Lutron’s sophisticated systems. Whether we are working with an interior designer, architect or homeowner, we understand how to deliver smart lighting and shading that enhances comfort, security and efficiency. This includes knowledge of the latest updates to Lutron’s HomeWorks QSX platform and new integrations with third-party smart home ecosystems such as Control4.
This level of expertise enables us to advise on the best lighting control, motorised shading and energy-efficient solutions for your specific environment. Whether you are planning a new build or upgrading your current space, working with a Lutron Platinum Dealer means you are in highly capable hands.
Designing and installing Lutron systems
Designing and implementing a Lutron system requires precision and foresight. Our process begins with a comprehensive consultation, where we assess architectural plans, lifestyle needs and aesthetic preferences. From there, we craft tailored lighting and shading solutions that complement your space perfectly.
Our detailed approach involves developing a control strategy that suits each room and user. This can include preset lighting scenes for different times of day, energy-saving daylight harvesting and seamless transitions from natural to artificial lighting. We also work collaboratively with other trades to ensure integration with heating, ventilation and air conditioning (HVAC), audio visual (AV) and security systems where appropriate.
Whether adding your Lutron lights to your existing home automation system or integrating them as part of a new smart home installation, we ensure a seamless fit with your automation infrastructure. We also design and install motorised blinds, roller shades and drapery systems, with full consideration given to natural light levels, privacy and thermal performance. Every installation is executed by our certified engineers with precise attention to detail.
Additionally, our knowledge of Lutron’s wide range of control interfaces – from keypads and touchscreens to app-based systems – ensures each user receives a solution that is both intuitive and elegant. With the right user interface, daily interaction with your lighting system becomes second nature.
A customer-first approach
At New Wave AV, client satisfaction drives every aspect of our service. As a Lutron Platinum Dealer, we follow best-in-class procedures for installation, maintenance and aftercare. Our approach includes detailed system handovers, user training and full documentation.
Each client receives personalised attention, including pre-installation briefings, progress updates and tailored programming options. This ensures the system you receive is perfectly matched to how you live and use your space. We remain on hand after installation to support with any adjustments or updates that might be required.
Should support be needed post-installation, we offer remote diagnostics and on-site visits, ensuring your system continues to operate flawlessly. Every client enjoys this personalised experience, with a project manager overseeing each stage from concept to completion.
Our support doesn’t end once the system is installed. Through service plans and extended warranties, we continue to provide value and peace of mind for years to come. With a reputation built on long-term relationships, we pride ourselves on being a trusted partner for our clients.
Advanced lighting control and automation that adapts to you
Lutron systems are more than just lighting control – they are the foundation for a holistic smart home installation. Whether you need to schedule lighting scenes, lower blinds with a voice command or adjust settings remotely via your smartphone, Lutron provides the basis for a convenient and comfortable living experience.
What’s more, the systems provide a highly responsive environment that adjusts to your routines. They allow you to set ‘scenes’ to mimic natural circadian rhythms – enabling you to enjoy light in the depths of winter, for example – as well as automate shading to reduce glare and integrate motion sensors for hands-free operation in key areas. Programmed scenes also provide added peace of mind when you are absent from home, creating the impression your property is occupied. As such, the technology can form an integral part of your overall home security.
Our solutions integrate effortlessly with leading smart home platforms, including Control4, Amazon Alexa, Apple HomeKit and Google Assistant. The result is a responsive and efficient environment that enhances daily life.
For homeowners prioritising energy efficiency, Lutron systems offer advanced capabilities such as load shedding, occupancy sensing and scheduling. These features reduce unnecessary energy use without compromising comfort, contributing to a greener and more sustainable lifestyle.
Design-led innovation
Lutron solutions are engineered not just for performance but for aesthetic harmony. Their clean lines, subtle interfaces and variety of finishes mean they complement any interior scheme.
Whether you choose satin nickel keypads, fabric-wrapped shades or minimalist wall plates, each element is designed to blend beautifully into your space. Our design-led approach ensures lighting and shading solutions elevate your interiors rather than disrupt them. A choice of hundreds of fabrics – from sheer to blackout – as well as multiple colours and styles, ensure the technology complements your existing designs and textures, while concealed wiring leaves a clean, safe and uncluttered finish. Our design consultations ensure selections meet both your functional and aesthetic goals.
Quality that stands the test of time
Choosing a Lutron Platinum Dealer means access to industry-leading products, from dimmers and occupancy sensors to battery-powered blinds and intelligent daylight harvesting systems. All Lutron products are built to the highest manufacturing standards, offering exceptional reliability and performance.
Lutron’s commitment to quality is evident in its rigorous testing procedures and longevity guarantees. Many systems are rated for decades of use, offering consistency and dependability over the long term. For commercial environments or luxury residences, this reliability is indispensable.
We supply the full suite of Lutron’s advanced systems, each selected based on your needs, scale and preferences. Investing in Lutron through a certified dealer ensures you receive authorised products, manufacturer warranties and ongoing system support.
As a Platinum Dealer, we also receive early access to new product innovations, allowing our clients to benefit from Lutron’s latest advancements before they reach the wider market.
Elevate every project with New Wave EV
Engaging New Wave AV as your Lutron Platinum Dealer means partnering with a team committed to excellence. From our initial design meeting to project completion and beyond, we deliver solutions that balance technology, comfort and design.
Whether you’re renovating a single room or undertaking a large-scale home development, we bring proven expertise, reliable products and dedicated service. Every project is treated with care, precision and a passion for outstanding results.
When you demand the best in smart home installation, window treatments and lighting control, a Platinum Dealer is your trusted route to success. As a home automation specialist, we at New Wave AV can also integrate your Lutron lighting into an existing operating system or combine it with Control4 to give you unparalleled control over the devices in your home, delivering greater comfort and convenience across your property.
Choosing us means choosing a partner invested in delivering not just systems, but experiences. With Lutron’s technology and our commitment, your space becomes more than functional – it becomes exceptional. Contact us today to arrange a demonstration at one of our dedicated showrooms, based in Kent and Surrey.
