System Support

For clients who have purchased their system via us, you will benefit from our full support both on and off site and out of hours.

After that period, as with any investment in technology, the correct preventative maintenance is essential along with our monitoring platform providing early warning alerts and remote access support.

Our aim is to minimise your systems downtime with less on site engineering keeping the cost down as well.

Recover and Report

We will arrange to visit your property and fully investigate your system, produce a site report and recommend changes to be implemented.

Any works required to bring your system up to New Wave AV standards will be quoted with the report.

New Wave AV have been installing and maintaining Control4 systems for over a 15 years and have huge experience within this field with over 300 active systems in the UK.


Remote Maintenance

New Wave Support is based on a proactive approach to maintenance ensuring the minimum disruption to your home system.

We offer 3 levels of support to ensure the right option is available for your project and we can offer bespoke agreements if required.

This not only reduces system down time due to minor issues but can also reduce the cost of engineer calls outs.

remote maintenance
Can highly recommend the New Wave. The team provide a range of offerings for all budget levels. The after sales follow up ensure you receive a high level of service. Personal service, patient with clients that are not tech savvy and always willing to help.

Nicole Coll (Client)

See our portfolio

Over the last 17 years we have been involved with hundreds of fantastic projects from single room media systems to whole home automation projects and luxury private home cinemas.

Our clients are happy for us to share these with you.

Browse our projects
Home cinema installers kent